Frequently asked questions

When will the online customer service be available?

Our friendly customer service representatives are always ready to answer your questions.
Our service hours are 8:00-17:00 (GMT+8) daily.

Can I ask questions or concerns via email?

Of course, just send an email to our customer service email and we will reply you within 24 hours.

Order information

How do I change my order?

You can change or cancel your order at any time before it goes through the shipping process.
If you want to change or cancel your order, please contact online customer service or send an email to customer service as soon as possible.
If you do not receive an email response from us confirming the change to your order, it means that we may not have completed the change.
Once an order has entered the shipping process, we cannot change, cancel or correct your order in any way.

What if my order is not delivered?

If your order is not delivered as expected, please contact us.
Items may be lost in transit. We will reship it free of charge.

Do you accept custom team clothing orders?

We welcome team and corporate orders and are excited to offer bulk discounts.
We understand that uniforms can fully reflect the image of the team, so enhancing your presence on the field is our top priority.
Our team of professional designers will work with you to create your own team style and look.
Whether you choose from our existing collection of crests or design your own pattern, we will work closely with you to ensure your team looks their best.

Can I order for my retail business?

We welcome corporate orders and are excited to offer jersey bulk discounts.
Please contact us by email.
We are not engaged in the wholesale distribution of any merchandise.

Shipping:

When will I receive my order?

Most physical addresses have delivery times ranging from 5 to 15 business days.
The following internal processing processes will result in delays in the shipment of your orders: custom, out of stock, and special orders.
The shipping cost of your order will be based on the number of shirts in your order.
Normally, orders less than 15 pieces or 3 kg only need to pay an additional shipping fee; For orders over 15 pieces or 3 kg, we will increase the shipping cost once.

Can I ship to a PO Box or a private PO Box address?

If you provide a PO box address, we will only ship with China Post.

Are there any restrictions on your products in my country?

All countries regulate the quantity and types of goods that can be imported.
Sportswear is generally not a restricted item, but check with your local customs department before ordering.

Can I return an item?

Please contact us before returning so we can estimate your return shipping costs.should

I do if I receive one less item, or if I receive a defective or wrong item?

We apologize if your order was processed incorrectly.
Please contact us and we will do our best to correct your order as soon as possible.
Normally, we can resend a new jersey free of charge.

Return Policy:

: If you are not completely satisfied with your purchase, you can receive itReturn the item to us within 30 days of the package and we will issue a full refund.
Whatever the reason you are not satisfied with your purchase,
please contact us first and have the item shipped to the correct address in saleable condition.

(We only accept returns of jerseys without custom team emblems, names, or numbers).

What else?

1. You can return the item within 30 days of receiving it.
2

. Items must remain in saleable condition and use the original box and/or packaging materials.
3. For used goods, we offer a 30-day limited warranty. After that, refer to the manufacturer’s warranty policy.
4.

After we receive your returned package, it will be inspected by our logistics center.
Your refund will be processed within 2 business days and the money will be automatically refunded to your credit card or original payment method.
5

. Please contact us to avoid delays in processing your refund.

How to care for your jersey?

1. Many details of the jersey and pants are heat transfer printed, and we recommend hand washing.
Because machine washing can damage the print. If you are using a washing machine to wash, turn the jersey inside out.
2

. Do not wash the printed or embossed areas vigorously and avoid exposing the jersey to sunlight for extended periods. Also, hang the jersey when not wearing it.
3. If the print falls off, lay the jersey flat, cover the letters and numbers with clean non-stick plastic paper or stencil, and iron at 150°C for 7-8 seconds. If it still comes off, iron it again.
Note: Do not iron the printed part directly.